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BETTARed Betta

Policies

Cancellation & refunds

Last updated: September 2026.

We want every Red Betta order to feel right. This page explains how to cancel an order, how returns work and exactly when your money comes back.

Cancelling an order

  • You can cancel any order before it ships. Email redbettaofficial@gmail.com (or reply to your order confirmation) with your order number. We confirm the cancellation within one working day.
  • Once an order has shipped it can't be cancelled, but you can return it after delivery (see below).
  • Online payments that are not completed within 30 minutes are cancelled automatically. If money was debited for such an order, it is refunded in full.
  • We may cancel an order if an item is out of stock, a price is clearly wrong or we suspect fraud. If you have already paid, you receive a full refund.

Returns & exchanges

  • Request a return or size exchange within 7 days of delivery.
  • Items must be unworn, unwashed and have their original tags and packaging.
  • Limited-edition pieces can be exchanged for another size but not returned for a refund.
  • We arrange a reverse pickup where our courier partners serve your PIN code.

When and how you're refunded

  • Cancelled before shipping: full refund, started within 2 working days of cancellation.
  • Returned items: refund started within 2 working days after the return reaches us and passes a quality check.
  • Paid online (UPI, card, net banking, wallet): refunded to the same payment method through Razorpay. Banks usually show it within 5 to 7 working days.
  • Paid by scanning our UPI QR code: refunded by UPI to the account the payment came from, usually within 2 working days.
  • Cash on delivery: refunded by UPI or bank transfer to details you share with us.
  • Shipping (₹99) and COD handling (₹49) fees are refunded only when an order is cancelled before shipping, or when the item arrived damaged or incorrect.

Damaged or wrong item

Email redbettaofficial@gmail.com within 48 hours of delivery with photos of the item and the packaging. We'll send a replacement or give you a full refund, shipping included.

Need help?

Contact us at redbettaofficial@gmail.com (Monday to Saturday, 10 am to 7 pm IST). If you're not happy with how we handled your request, you can reach our Grievance Officer: details are on our contact page. Also see our shipping and returns page.